(A) Firm technology
(C) Outbound logistics
The value chain activity that is considered important for a consulting firm according to the author is Human Resource Management. Porter’s value chain analysis identifies 4 most important support activities. They are Firm Infrastructure, Human Resource Management, Technology Development, and Procurement.
Human Resource Management includes professional development, employee relations, recruiting, competitive wages, performance appraisals, and training programs.
This question is a part of the Weekly Quiz 1 section from the Organisational design: Know your organisation course. You can check out all the quiz answers to this exam in our Organisational design: Know your organisation Quiz Answers page.