All of the following are questions you should ask yourself before implementing a chatbot EXCEPT:

(A) Is human bandwidth a concern?

(B) Can you set aside a few hours each week to update your chatbot?

(C) Do you need to collect data, or report on conversations?

(D) Is the cost of making a mistake low?


While you should audit your chatbot every once in a while, a few hours a week is not necessary.


This question is from the Quiz section of the fifth lesson “Implementing Customer Service Automation” from the HubSpot Service Hub Admin: Setting up Service Hub for Success course.

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