(A) Is human bandwidth a concern?
(B) Can you set aside a few hours each week to update your chatbot?
(C) Do you need to collect data, or report on conversations?
(D) Is the cost of making a mistake low?
While you should audit your chatbot every once in a while, a few hours a week is not necessary.
This question is from the Quiz section of the fifth lesson “Implementing Customer Service Automation” from the HubSpot Service Hub Admin: Setting up Service Hub for Success course.