An appropriate use of feedback automation is:

(A) Send an internal notification to follow up when a customer gives you negative feedback

(B) Mark a customer as a potential advocate when they give you positive feedback

(C) Send an email to the customer thanking them for giving you feedback

(D) All of the above

Explanation

Feedback automation should help you identify promoters, help detractors fix their problems, and stay connected to your customers.

Conclusion

This question is from the Quiz section of the fifth lesson “Implementing Customer Service Automation” from the HubSpot Service Hub Admin: Setting up Service Hub for Success course.

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