Did the support agent listen to the customer’s issue and solve the problem?

(A) The agent listened but did not give an effective answer

(B) The agent listened and solved the problem effectively

(C) The agent did not listen at all and gave a wrong answer


This question is from the “Scenario #2 Can’t see contacts” section of the Mock Call Library course. You will get all the answers to this exam on our Mock Call Library Answers page.

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