How well did the customer support agent listen to the customer’s issue and solve the problem? (Scenario 3)

A. The agent did not listen to the customer’s issue

B. The agent listened but did not solve the problem

C. The agent listened and solved the problem

D. None of these

Fazit

This question is from the “Scenario #3: Knowledge check” section of the Mock Call Library course. You will get all the answers to this exam on our Mock Call Library Answers page.

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