Derek has recently started a new job as Project Administrator. As part of his new role, he needs to communicate the project plans in writing to all relevant stakeholders. Which of the following will help make sure his written project plan is communicated in the best possible way?

(A) Start with a quick ice breaker to build rapport with colleagues.

(B) Avoid using too many short and sharp sentences, as this may come across as rude or abrupt.

(C) Give colleagues clear next steps or actions they should take after reading the plan.

(D) Get to the point quickly and tell colleagues what they need to know, so they don’t have to hunt for it.


Business Communication should be clear, concise and to the point which provides the next action steps for the readers. Effective Business Communication means you should get to the main point quickly without complicating things so that your colleagues don’t need to look for it everywhere.


This question is a part of the Check Your Knowledge section of the first lesson Business writing essentials from the Business Communication course. You can check out all the answers to this exam on our Business Communication Answers page.

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