Did the agent use appropriate follow-up questions to support the customer?

A. The customer support agent gave no follow-up support because it wasn’t necessary

B. Yes, the customer support agent asked appropriate questions about other drivers and the customer’s knowledge about location and privacy services

C. Yes! The customer support agent offered to send a follow up email with information on what the customer and the agent discussed

D. Both B & C


This question is from the “Scenario #1: Knowledge check” section of the Mock Call Library course. You will get all the answers to this exam on our Mock Call Library Answers page.

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