Did the customer support agent use appropriate follow-up questions to support the customer?

A. Yes, the agent asked appropriate questions about the customer’s understanding throughout the call

B. The agent gave no follow-up support because it wasn’t necessary

C. Yes! The customer support agent offered to send a follow up email with information on what the customer and the agent discussed

D. Both A & C


This question is from the “Scenario #3: Knowledge check” section of the Mock Call Library course. You will get all the answers to this exam on our Mock Call Library Answers page.

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