A. Yes, the agent asked appropriate questions about the customer’s understanding throughout the call
B. The agent gave no follow-up support because it wasn’t necessary
C. Yes! The customer support agent offered to send a follow up email with information on what the customer and the agent discussed
D. Both A & C
This question is from the “Scenario #3: Knowledge check” section of the Mock Call Library course. You will get all the answers to this exam on our Mock Call Library Answers page.