(A) when the management of a customer or account moves from one team or department to another.
(B) a process where an organization listens to complaints or grievances to improve its products or customer service.
(C) a process where a company listens to employees’ complaints or grievances, instead of their customers and uses that feedback to improve its products or customer service.
(D) a mindset present when certain departments or sectors do not wish to share information with others in the same company.
This question is a part of the HubSpot Reporting Certification Exam and the HubSpot Reporting Certification Quiz from Lesson 5. You can find answers to the main exam in our HubSpot Reporting Certification Exam Answers page and all the quiz questions for this course in our HubSpot Reporting Certification Quiz Answers page.