Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.

(A) Ease of completing a task

(B) Overall satisfaction vs. satisfaction at a particular moment

(C) Satisfaction at a particular moment vs. overall satisfaction

(D) Impact of a bug or outage

Conclusion

This question is a part of the HubSpot Service Hub Software Certification Exam. You can find answers to all the questions asked in this exam in our HubSpot Service Hub Software Certification Exam Answers page.

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