Google My Business Basics Assessment Answers 2021 (Updated)

Before you get to the answers below, here are some important facts about the exam.

Exam Name – Google My Business Basics Assessment.

Format and Time Limit – Multiple Choice with No Time Limit.

URL of Exam

Click on any question to get a detailed explanation for the answer.

Q.1 – You Are Using Google My Business To Promote Your Restaurant Online And Attract New Customers. What Feature Can You Use To Encourage New People To Try You Out?

(A) Dynamic ads

(B) Insights

(C) Customer reviews

(D) In-search call button

Q.2 – What Are The Verification Options For Businesses With 10 Or More Locations?

(A) They can import and verify their locations in bulk

(B) They can enter their location information in bulk but will have to verify each location individually

(C) They only need to verify one location, and the rest will be automatically verified

(D) They’ll have to enter and verify their locations individually

Q.3 – You Just Started Using Google My Business And You Want To See How Many Of Your Customers Have Been Interacting With Your Business Online. What Feature Can You Use To Access This Information?

(A) AdWords Express

(B) Insights

(C) Google My Business data reporting

(D) Location tracking

Q.4 – Lamin Has Requested And Is Awaiting His Verification Code, When He Realizes He Needs To Edit Some Of His Business Information. What Should He Do Next?

(A) Edit his listing and enter the verification code when he receives it

(B) Re-start the process to claim his listing and request a new verification code

(C) Edit his listing and request a new verification code

(D) Call Google support so they can edit his business information

Q.5 – Alan Wants To Make Sure Customers Searching Online Know About The New Line Of Shoes His Store Is Now Selling. What Can He Do With His Google My Business Listing So Customers Learn About His New Product?

(A) He can respond to customer reviews about his products so they know about the products he has to offer.

(B) He can review customer interactions in insights to see what his customers are searching for.

(C) He can add photos of the new products so customers will see them when they search online.

(D) He can update his business listing so the brand name appears in his information.

Q.6 – Michelle Wants To Know How She Can Improve Her Business Listing So It Reaches The Most People Online. What Can She Do To Get The Information She Needs?

(A) She can review her AdWords Express account to see what ads she has connected to her listing.

(B) She can ask her customers to provide the information as part of their review.

(C) She can review the call information to see how many customers are calling her directly from their online search.

(D) She can use insights to see how many people saw her business online and the types of things they were searching for when her listing appeared.

Q.7 – What Can You Use To Write Applications That Manage A Google My Business Account And Location Data?

(A) Google My Business website builder

(B) Google My Business with AdWords location extensions

(C) AdWords Express

(D) Google My Business application programming interface (API)

Q.8 – Cozy Coat Factory Is A Large Chain Retailer Of Discount Fashions. Many Of Their Stores Are Located Within Shopping Centers And Outlet Malls. How Should You Input The Business Name Of These Locations In Their Bulk Upload Spreadsheet?

(A) Use the shopping center’s name as the business name

(B) Use the core business name, as it appears in the real world

(C) Add the store code to the business name

(D) Include the name of the shopping center in the business name

Q.9 – The Google My Business Messaging Tool Allows Customers To Reach Business Owners Through What Type Of Communication?

(A) Video chat

(B) Text messaging

(C) Bulletin boards

(D) Email

Q.10 – Bob Owns A Small Café With A Google My Business Listing, But He’d Also Love To Have A Mobile-Friendly Website As Well. He Doesn’t Know Much About Creating Websites. What’s A Tool That Bob Can Use To Create His Site?

(A) Posts

(B) AdWords

(C) Messaging

(D) Website builder

Q.11 – How Can Business Owners Benefit From Using AdWords Express With Their Google My Business Listing?

(A) It gives them the ability to instantly verify their business through AdWords Express.

(B) They can create and manage a website in AdWords Express right from the Google My Business profile.

(C) They can log into AdWords Express right from their Google My Business profile to create an ad campaign.

(D) They can add their business listing to Google Maps.

Q.12 – You Just Created A New Product And Want To Get In Front Of Potential Customers Who Use Google Search And Maps. What Is The Most Suitable Google My Business Tool You Can Use To Accomplish This?

(A) Website builder

(B) Analytics

(C) Posts

(D) Messaging

Q.13 – Juan Wants To Claim An Existing Listing For His Business. What Does He Need To Do To Get Started?

(A) Start a new listing and request to merge it with the existing listing

(B) Click on the listing and start editing his business information

(C) Request a verification postcard with a code to access his listing

(D) Log in to Google My Business, search for, and select his listing

Q.14 – You Made Changes To Your Business Listing, But Google Flagged The Edits As Pending. What Do You Need To Do So Your Updated Information Appears In Your Listing?

(A) Review the information and make any necessary changes

(B) Complete a change of information form

(C) Delete your information and resubmit it

(D) Submit a request to Google for approval

Q.15 – Jessica Has Claimed And Edited Her Listing, But She Is Still Not Seeing Her Changes Live On Google Search. What Step Does She Need To Complete To Finalize Her Listing?

(A) Account verification

(B) Link her account with AdWords

(C) Business verification

(D) Create a Google My Business owner account

What is Google My Business Basics Course?

This is a Free course designed by Google available to users through the Skillshop platform. This course teaches people the basics of Google My Business platform which you can use to create your own business listings.

The first unit of the course teaches you how to create a business listing that attracts and engages your customers. The second unit of the course teaches you how to sign up for an account and verify the business. You also learn how to use Adwords Express. The third unit teaches you how to verify your business listing for a single or multiple locations. The fourth unit teaches you how to update business information and enhance your online presence. The fifth unit teaches you how to use tools in Google My Business like Website builder, Posts, and Messaging. The sixth unit teaches you how to promote your listings in Adwords and navigate verifying listings in bulk.

The Assessment exam contains 12 questions and there is no time limit to the exam. Once, you answer a question you cannot go back and review that question. You have to score 100% marks to complete the assessment exam. You are allowed to try as many times as you want until you complete the exam.

Course Requirements

There are two main requirements for applying to this course:

(1) A computer or smartphone with an active Internet connection.

(2) A free Google Account.

Course Modules

There are 6 different Modules in this course that contains a number of lessons.

(1) Engage Customers with Google My Business.

(2) Claim your Google My Business listing.

(3) Get your business listing verified.

(4) Optimize your Google My Business listing.

(5) Use tools to engage your customers.

(6) Manage listings simply in bulk.

Key Features Of This Course

There are four main features of the course:

(1) It is developed by Google so the knowledge provided is of top notch quality.

(2) The certificate is industry recognized.

(3) The course has interactive photos that teach you with real life examples.

(4) You get unlimited access to the course and it’s totally Free.


This article provides all the answers with detailed explanation so that you don’t just get the correct answers but you actually understand the reason behind the answers. If you have any questions or something to say then feel free to comment down below.

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