How to Cancel Internet Services
Can I change or cancel my BT package over the phone? Yes, please have your account number ready (it’s on your bill). You can call us:
Monday to Friday 8am to 9pm
Saturday 8am to 8pm
Sunday 9am to 6pm
You can request a standard cancellation by calling BT Mobile customer services on 150. This is available from Monday-Friday 8am-9pm, Saturday 8am-8pm, Sunday 9am-6pm. If you’re cancelling your contract within the first 14 days, you may still be within BT’s cooling off period.