How does the agent come across in this call?

(A) The agent was friendly and informative

(B) The agent came across hostile and standoffish

(C) The agent was helpful even though the customer was unfriendly

(D) Both A and C


This question is from the “Scenario #2 Can’t see contacts” section of the Mock Call Library course. You will get all the answers to this exam on our Mock Call Library Answers page.

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