(A) “Does this happen with specific keys?”
(B) “Is the power/charging light on while the device is plugged in?”
(C) “Is there any dust on the screen or damage to the screen?”
(D) “Does this issue persist across all Google Accounts?”
This question is a part of the Chromebook Support Assessment. You can find answers to all the questions asked in this exam in our Chromebook Support Assessment Answers page.