If you encounter a question on social media channels to which you don’t have an answer, what is the best way to respond?

(A) dismissively – if you don’t know the answer to a question, it’s likely not an important concern

(B) honestly – explain you don’t have an answer, but that you’ll get back to them with it

(C) vaguely – it’s best to avoid admitting to customers that you don’t know the answer

(D) confidently – it’s best to take your best guess at an answer, and convey it with confidence

Explanation

If you encounter a question on social media channels to which you don’t have an answer you should respond honestly and explain to them why you don’t have an answer. You should also tell them that you’ll get back to them with the answer to their question. You shouldn’t dismiss, lie, speak vaguely, or confidently if you don’t have the answer.

Conclusion

This question is a part of the Hootsuite Social Marketing Certification Exam. You can find 100% correct answers to all the questions asked in this exam on our Hootsuite Social Marketing Certification Exam Answers page.

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