In order to assess customer service agent performance, which of the following reports should you look at?

(A) Ticket close total by rep

(B) Ticket totals over time

(C) Ticket totals by source

(D) Knowledge base article views

Conclusion

This question is a part of the HubSpot Service Hub Software Certification Exam. You can find answers to all the questions asked in this exam in our HubSpot Service Hub Software Certification Exam Answers page.

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