In terms of a customer journey map, what does intended value refer to?

(A) When customers expectations are exceeded

(B) The customers first experience

(C) When the customer feels confident they will get what they expect

(D) When the customer got what they expected

Conclusion

This question is a part of the HubSpot Service Hub Software Certification Exam. You can find answers to all the questions asked in this exam in our HubSpot Service Hub Software Certification Exam Answers page.

Leave a Comment

Share via
Copy link
Powered by Social Snap