One of your users is experiencing issues with their device. As their IT Admin, you need to retrieve the logs from the affected devices to troubleshoot this issue. Which one of the following approaches should you take, according to Google’s best practices?

(A) Download a “log retriever” application, then email the logs to yourself

(B) Plug the device into a computer and retrieve the logs by running adb bugreport in a terminal

(C) Go into developer mode on the device, and download the logs to the device internal storage

(D) Factory reset the device and restore the user configuration to verify if the issue persist

Explanation

The best approach to take in order to retrieve the logs from the affected devices to troubleshoot this issue is to plug the device into a computer and retrieve the logs by running adb bugreport in a terminal.

Conclusion

This question is from the Android Enterprise Experts Certification Exam. You can find all the answers to the questions asked in this exam on our Android Enterprise Experts Certification Exam Answers page.

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