Since a business cannot follow their Facebook followers directly, it’s important to build a community and demonstrate customer care by _______________.

(A) sharing lots of new content and promotional materials each day

(B) responding to questions and comments from customers on your Facebook post’s comment threads quickly and thoughtfully

(C) all of these

(D) requesting to follow your business’ Facebook followers from your own personal account

(E) sending each new follower a standardized, formal Facebook message to thank them

Explanation

Facebook doesn’t allow businesses to follow their Facebook followers directly that is why it’s important to build a community and demonstrate customer care by responding to questions and comments from customers on your Facebook post’s comment threads quickly and thoughtfully. This is the best way to answer the questions of your followers and provide support through Facebook.

Conclusion

This question is a part of the Hootsuite Social Marketing Certification Exam. You can find 100% correct answers to all the questions asked in this exam on our Hootsuite Social Marketing Certification Exam Answers page.

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