(A) “Critical”
(B) “Critical” or “Specialist”, depending on how strategically central you assess their role to be, which is difficult to determine given the case information
(C) “Doer” or “Professional”, depending on how strategically central you assess their role to be, which is difficult to determine given the case information
(D) “Specialist”
Explanation
The receptionist role should be categorized as a Critical because as mentioned in the scenario, this job position requires professional skills and there are multiple skills required for the job. Even though, the skills aren’t unique but the receptionist is playing a strategically central role here.
Conclusion
This question is a part of the Weekly Quiz 5 section from the Organisational design: Know your organisation course. You can check out all the quiz answers to this exam in our Organisational design: Know your organisation Quiz Answers page.