(A) True — You need to get input from as many people as possible, but you should have one person who is accountable for making sure personas are created and maintained.
(B) True — Having more than one person involved in the creation process can lead to inconsistencies within a single persona.
(C) False — If one person is in charge of personas, they’re point of view will be disproportionately represented in the personas they produce.
(D) False — Personas should be created and maintained by a cross-functional task force that operates with a flat structure where no one member of the team has any more authority or responsibility than any other team member.
This question is a part of the HubSpot Inbound Certification Exam. You can find answers to all the questions asked in this exam in our HubSpot Inbound Certification Exam Answers page.