True or False? Tickets must be manually moved from one status to another.

(A) True

(B) False

Explanation

With ticket automation, tickets can automatically move between statuses based on emails.

One of the main goals of Service Hub is to save you time; as such, tickets can automatically move between statuses based on emails.

Conclusion

This question is from the Quiz section of the fifth lesson “Implementing Customer Service Automation” from the HubSpot Service Hub Admin: Setting up Service Hub for Success course.

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