(A) Use a 4 step model to diagnose the problems underlying the issue faced by your organisation.
(B) Evaluate the degree of alignment between the key capabilities and the four elements of the organization.
(C) Cluster related problems together, so that you can reduce the main problem areas down to a maximum of about three.
(D) Assess whether there is a capability gap to address.
In order to define the critical issues facing an organisation, the instructor prescribes to use a 4 step model to diagnose the problems to find the underlying issues faced by the organisation. The 4 step model involves identifying the factors through Survey feedback, Brain Storming, Team Building and Sensitivity training, and Process Consultation.
This question is a part of the Weekly Quiz 6 section from the Organisational design: Know your organisation course. You can check out all the quiz answers to this exam in our Organisational design: Know your organisation Quiz Answers page.