What element of a crisis management plan defines the process that should unfold once an issue or crisis is identified? Hint: it also includes information about team members who should be engaged, when to pause publishing activities, and who decides when a crisis is over and normal social media operations can resume?

(A) Conditional (“If-Then”) Branches

(B) Decision Tree

(C) Venn Diagram

(D) None of these

(E) Flow Chart

(F) Hypothetical Imperatives

Explanation

The Decision Tree is the element of a crisis management plan that defines the process that should unfold once an issue or crisis is identified. Decision Tree also includes information about team members who should be engaged, when to pause publishing activities, and who decides when a crisis is over and normal social media operations can resume.

Conclusion

This question is a part of the Hootsuite Social Marketing Certification Exam. You can find 100% correct answers to all the questions asked in this exam on our Hootsuite Social Marketing Certification Exam Answers page.