What is the role of “back office” teams (accounting, legal, etc.) in creating buyer personas?

(A) Back office teams don’t need to be involved in creating buyer personas, but they should understand and accept the finished personas.

(B) Back office teams often have key insights to offer during the creation process and should be invited to help create your buyer personas.

(C) Back office teams should own the buyer persona creation process because they are less biased than customer facing teams.

(D) Back office teams shouldn’t be involved with buyer personas at all because they don’t interact with customers directly.


This question is a part of the HubSpot Inbound Certification Exam. You can find answers to all the questions asked in this exam in our HubSpot Inbound Certification Exam Answers page.

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