What was the benefit of asking open-ended or probing questions at the beginning of the call?

A. Allows the customer to explain more about the issue

B. Helps the agent troubleshoot

C. Assists the agent in knowing which direction to lead the call

D. All of the above


This question is from Scenario #1: Knowledge check section of the Mock Call Library course. You will get all the answers to this exam on our Mock Call Library Answers page.

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