When dealing with negative sentiment, you should:

(A) Ignore it, the customer will probably forget about it

(B) Check to see if the customer’s problem is the company’s fault. If not, let them know

(C) Address it quickly, and take the conversation to private messaging as needed

(D) Ask your brand advocates to target the customers message with hostile replies


You should deal with negative sentiment by addressing the situation quickly and if the user is not happy with then you should resort to private messaging and resolve the issue by conversing privately.


This question is a part of the Hootsuite Social Marketing Certification Exam. You can find 100% correct answers to all the questions asked in this exam on our Hootsuite Social Marketing Certification Exam Answers page.

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