Which of the following is a sign that customers are having trouble using a particular device to make purchases?

(A) Analytics shows you have a lot of mobile visitors, but very few purchases through mobile

(B) A specific product is not selling much compared to your other products

(C) You get a lot of questions about your return policy

(D) People are having trouble using a promo code for a current sale

Explanation

If analytics tools show you that you get a lot of mobile visitors but make very few purchases through mobile then your customers are facing it difficult to make orders through mobiles. In this case, you need to analyse what’s making it difficult for them. Is the add to cart button too small, or is there an option to add products to the cart, etc. You need to check your website using different smartphones and also get it reviewed by others.

Conclusion

This question is a part of the Topic Quiz section of Google Digital Garage Course and the Topic Assessment section of Google Digital Unlocked Course. You can find answers to all the topic quiz/assessment questions by visiting the Google Digital Garage Quiz Answers page and Google Digital Unlocked Assessment(Quiz) Answers page.

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