(A) Stock control
(B) Integrated invoicing
(C) The ability to track shipping
(D) Automated complaints process system
Fully Integrated e-commerce platforms provide stock control and show your current inventory. These systems also have an integrated invoicing system and they also have the ability to track shipments. But these systems lack an Automated complaints process system. You have to manually answer all the complaints registered in the e-commerce site built with a fully integrated e-commerce platform.
You can use live chat software to automate some of the complaints but eventually, you will need to build a customer support team that manually resolves the problems and answers all the complaints.
This question is a part of the Google Digital Unlocked and Google Digital Garage Certification exams. You can find all the latest updated questions and answers to both exams on our website in the Google Digital Garage and Google Digital Unlocked pages.