Would you have walked the customer through bluetooth pairing on their phone as a first step?

(A) Yes, it’s important to ensure that bluetooth was connected

(B) No, the customer said they already did that

(C) Yes, but I would have said something to the effect that even though you have already completed the bluetooth step, let’s test it

(D) Both A and C


This question is from the “Scenario #2 Can’t see contacts” section of the Mock Call Library course. You will get all the answers to this exam on our Mock Call Library Answers page.

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