Your customer is provisioning devices via zero-touch enrollment deploying multiple configurations. They report that a group of devices is not enrolling automatically into their EMM, while other devices have enrolled successfully. You have already confirmed that the devices are listed in the zero-touch console. The end-user reports seeing an EMM-branded screen on the device, but is unable to login. What would be the next troubleshooting step you would advise?

(A) Check that the DPC extras are correct according to the EMM

(B) Re-upload the devices in the zero-touch console

(C) Go to admin.google.com and remove the domain binding to their EMM

(D) Go to their EMM console, remove and add the binding to the Managed Google Play account

Explanation

The next troubleshooting step that you would advise is to check that the DPC extras are correct according to the EMM.

Conclusion

This question is from the Android Enterprise Experts Certification Exam. You can find all the answers to the questions asked in this exam on our Android Enterprise Experts Certification Exam Answers page.

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