(A) Verify that the IMEIs in the zero-touch portal match the phones they are using
(B) Verify that the users have been correctly configured on the EMM console
(C) Verify the DPC Extras are complete and correct
(D) Verify that the device is running Android 7 or above
Since this a device policy problem, the appropriate troubleshooting step to take next would be to verify that the users have been correctly configured on the EMM console.
This question is from the Android Enterprise Experts Certification Exam. You can find all the answers to the questions asked in this exam on our Android Enterprise Experts Certification Exam Answers page.